User Service Agreement

Important Notice

This User Service Agreement (the "Agreement") and its terms constitute a legally binding agreement between you and Guangzhou Yuxing Culture Technology Co., Ltd. ("we," "us," or the "Company") regarding your access to, registration for, and use of the "DeepSCRM" system and related services (collectively, the "Services" or "DeepSCRM"), and sets forth the rights and obligations of both parties.

Before registering for and using the Services, please read this Agreement carefully and make sure you fully understand all of its terms. If you disagree with any part of this Agreement, you may choose not to use DeepSCRM. Once you complete the registration process or begin using the Services, this Agreement becomes legally effective between you and the Company, which means that you fully agree to and accept all terms of this Agreement.

I. Account Registration and Use

After completing all registration steps as prompted on the page, the user becomes an official DeepSCRM user. Users shall properly safeguard their account credentials and use their accounts accurately and securely.
Users fully understand and agree that DeepSCRM provides SCRM and efficient communication management tools. Users are solely responsible for all activities carried out under their registered accounts, including any data they import, upload, or transmit, as well as any consequences arising therefrom. DeepSCRM shall not be liable for losses caused by users' improper operations or violations.
Users shall be responsible for the authenticity, legality, and validity of the information transmitted through DeepSCRM. Any legal liability arising from information disseminated by users in the course of using the Services shall be borne solely by the users themselves. Content generated by users within the system does not represent the views or policies of the Company.

II. Service Rules and Violation Handling

If the basic information provided by a user is false or inaccurate, or if the user uses the Services to publish or disseminate unlawful content, the Company has the right to suspend or terminate the user's access to the system.
If a user objects to the suspension, termination, or reclamation of an account, the user may submit an appeal through the official customer service email address. We will review the appeal promptly after receipt and provide feedback. If it is confirmed that the user's conduct violates applicable laws, regulations, or this Agreement, we have the right to require corrective action or permanently refuse to provide services.
Users shall not use DeepSCRM to create, upload, publish, or disseminate business activities or content that violates applicable local laws and regulations, including but not limited to content that endangers national security, discloses state secrets, incites ethnic hatred, undermines social stability, spreads obscenity, pornography, gambling, violence, or criminal incitement, insults or defames others, infringes upon the lawful rights and interests of others, or otherwise violates any law or administrative regulation.
If a user engages in any conduct in violation of the above rules, the Company has the right, depending on the severity of the violation, to take lawful, effective, and necessary measures, including but not limited to deleting offending information, restricting account functions, suspending or terminating network services, and reserving the right to pursue further legal liability against the user.

III. Child Privacy / Protection of Minors

This system and related services are primarily intended for enterprises and adult professional users. We do not provide services to minors under the age of 18 (or the age of majority in your jurisdiction), nor do we knowingly collect personal information from minors. If you are a minor, please do not register for or use our services. If we discover that we have unintentionally collected personal information from a minor, we will take necessary measures to delete the relevant data as soon as possible.

IV. Data Backup and Service Changes

To help prevent data loss on user devices and better serve users, DeepSCRM may provide basic data backup and cloud synchronization services. With user authorization, we may encrypt and upload relevant business communication data to secure servers and provide recovery services.
DeepSCRM reserves the right, as reasonably notified, to modify, suspend, restrict, or terminate all or part of the services provided by its servers as required by business development, technology upgrades, or policy adjustments.

V. Notices and Contact Information

When registering as a DeepSCRM user, you shall provide true and valid contact information, including your email address. If your contact information changes, you are obligated to update it promptly. We will deliver various system notices or explanations of agreement changes through the official email address, and such notices shall be deemed delivered once sent.